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The UPS Store® Franchise Awarding Process

Buying a franchise can be one of the most rewarding business decisions you will ever make. To give you a better understanding of what you can expect from The UPS Store® franchise, we've broken the process down step-by-step below.

A The UPS Store team member helping a customer A The UPS Store team member helping a customer

Table of Contents

The UPS Store franchise location employee

Step 1: Apply


Complete The Request Form

Starting the process is just a click away! Complete the online request form and a The UPS Store® franchise team member will call you to schedule your first interview and provide any necessary next steps.


An employee at The UPS Store helping a customer with shipping

Step 2: First Interview & FDD


Interview with a Development Manager

Once our team member has scheduled your interview, you'll be provided with our current Franchise Disclosure Document (FDD) and be asked to sign a receipt.

During the interview, our manager will discuss the information you provided on the request form, as well as your professional experience, business goals, and your ability to qualify to purchase a franchise.


A happy customer at The UPS Store

Step 3: Due Diligence


Research & Insights

As any purchase you make should be well researched, it is critical to make sure that you have a thorough understanding of the franchise opportunity. We suggest you obtain legal advice from an attorney specialized in franchise law to help ensure that you are fully aware of what your obligations will be as a franchisee. We also encourage you to speak to current franchisees to gain valuable insight into their experiences.


A The UPS Store team member helping a customer

Step 4: Financial Qualification


Submit Your Personal Financial Statement

Your Personal Financial Statement will help us evaluate your ability to support the purchase of a The UPS Store® franchise. Supporting financial documentation must be provided for all stated assets. We'll provide a checklist to help you collect the appropriate documents.

A final Executive Interview will be conducted with members of The UPS Store® management team. Be prepared to discuss your previous business experience, business goals, and your plans for operating one of our franchised centers.


A The UPS Store franchise employee and another man near a printer

Step 5: Full Franchise Application


Recommendation for a Franchise License

If recommended to move forward, you may be eligible to sign the Letter of Intent and provide your Initial Application Fee (IAF) payment after the required FDD waiting period.

Your full franchise application, including your Personal Financial Statement, will be submitted to The UPS Store, Inc.

If accepted, you will receive a congratulatory letter acknowledging your preliminary recommendation to join The UPS Store® network.


Step 6: Site Selection


Developing Your The UPS Store® Location

Franchise ownership and management can be an exhilarating journey for first-time entrepreneurs. The UPS Store® offers support every step of the way.

Once a proposed site is accepted, our dedicated teams will be in lockstep toward opening day. From lease negotiations to marketing initiatives, we’ll be by your side assisting you in submitting the necessary forms and filings with state agencies while our development coordinators will oversee the design and construction of your center.


Let's Get Started

Kristin Howard

Franchisee, Michigan

The reason my husband and I decided to go into franchising and specifically with The UPS Store, is the different opportunities we're given with the business. The UPS Store has name recognition as well as opportunities to expand.

Debbie Adams

Franchisee, Kentucky

What I enjoy most about being a The UPS Store owner is working with my customers. We are the solution specialists for our customers.

Jim George

Franchisee, Illinios

My favorite part about The UPS Store network is the camaraderie with other franchisees. Everybody loves to help everybody else. You’re really part of a family.

Greg Murray

Franchisee, Florida

The interesting thing about The UPS Store is that when a customer walks through the door there's an extremely high probability that they're coming there to do something that is important to them. So at the end of the day, what we do for customers is very important and they are trusting that we are going to do it well.

See the Full Testimonial

Mariana Huberman

Franchisee, Washington, D.C.

One of the things that I love about The UPS Store franchise system is that you're not ever in this by yourself. The franchisees of The UPS Store network are great.

Heidi Morris

Franchisee, Colorado

The thing I enjoy most about being a The UPS Store franchisee is I get to get up, go to work and know that I'm helping other business owners succeed in what they're doing.

Bob Brown

Franchisee, Tennessee

Owning a The UPS Store franchise has changed my life because it's finally given me the opportunity to engage my customers and my staff and be able to take real pride in what I do. As a franchisee, we get faced with solving peoples' problems every day and we do everything we possibly can to try to help.

Marie Jensen

Franchisee, Oregon

My favorite thing about The UPS Store is the variety. I love the variety of customers, I love the variety of services; getting to know the customers, meeting their needs, finding out how we can help them accomplish what they need to accomplish and seeing how happy they are. That makes me ecstatic.

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Tad Mollnhauer

Franchisee, Florida

With the products and services that The UPS Store provides we can make a difference in people's lives and that is the best reason for being a The UPS Store owner.

Joy Batchelor

Franchisee, Idaho

What makes being a The UPS Store franchisee worthwhile at the end of the day is the customers. The customers treat us like we're family.

Paul Erchinger

Franchisee, Texas

One nice benefit of owning a The UPS Store franchise for me has been that it gives me the opportunity to be more involved in the community. As I make relationships with others it seems like no matter what the environment is, in one way or another business comes out of that and that's not my objective—it's been a secondary benefit to being involved in the community.

Chris Reminder

Franchisee, Ohio

There are several things that I really enjoy about being a The UPS Store franchisee. First and foremost it allows me to get to know the people in the local community and that is a lot of fun. We get to see people on a regular basis. We get to know their life stories. That's a lot of fun.

Bruce Jones

Franchisee, Kentucky

Since we have joined The UPS Store, our life has changed by just having more time to spend together as a family. We've been very fortunate with the stores that we have and we have a great staff that looks out for our best interest and we look out for theirs.

Lonnie Williams

Franchisee, Oklahoma

What makes The UPS Store so successful is it gives each individual an opportunity to grow with the network and just meet the challenges that are brought to them on a daily basis. Every day gives us a new opportunity to help another person, to help another small business, to answer a question and to solve a problem.

Jeff Graham

Franchisee, Alabama

I love my customers. I love my employees. I love every person, every face that comes into my store. I enjoy every day going into work and I can't see doing anything else for the rest of my life.

Stacie Stigar

Franchisee, Alaska

I think that this franchise is so successful because of all of the resources that are available to us as center owners—we have marketing materials, we have so many different opportunities for help from the home office, and it just really makes for a great franchise.

Don Pollard

Franchisee, New Jersey

I think the thing that makes this franchise successful is a number of things. First of all we have an outstanding system, we have a great product, a great brand, and we're able to attract dynamic people to run these centers and run the business. So I think when you put all that together it really provides for a winning combination.

Mary Ellen Nichols

Franchisee, Tennessee

The thing I love about the franchise is that you have the UPS name backing you but yet you also have the autonomy to make your own decisions to promote.

Laura Griffin

Franchisee, Florida

In the eight short months I've owned my The UPS Store it has really changed my life. I've gone from being an employee of someone else to being an employer of my associates. It's a big responsibility but it's exciting every day.

Sandy Scandrett

Franchisee, Wisconsin

Being a The UPS Store franchisee has improved every aspect of my life. It's very rewarding financially, professionally, and emotionally. I have a large number of regular customers who are really, really appreciative of everything we do.

Kristie Robison

Franchisee, Alabama

I would say owning a The UPS Store location has changed my life to where I have more time and flexibility. In owning your own business you get your store up and running and you get employees that you can trust that are going to help keep your store running. This allows me to attend my two boys' ball games and also travel and do things with them so it has really changed my life for the better.